Refund policy



Effective Date: insert current date
This Return & Refund Policy applies to all skincare orders placed on Matidata (operated by Coastline Apparel LLC). Please read carefully before purchase.

Cancellation

You may cancel your order before products are shipped or fulfilled. If cancelled successfully, you will receive a full refund. Once an order has been dispatched, cancellation is no longer available and you must follow our return procedure after delivery.

Returns (Hygiene Notice for Skincare / Cosmetic Goods)

Per hygiene safety standards for skincare products: Opened, used, tampered‑with skincare items are NOT eligible for return for health safety reasons.
Customers may apply for product return within 14 calendar days after you receive your parcel. To qualify for return:
  1. Product must be unused, unopened, original seal intact
  2. Must be kept in its original manufacturer packaging
  3. You must provide order number / purchase receipt/proof of purchase
  4. Do not send returned items directly back to manufacturer; ship returns to address given by our support team.
Damaged / defective items: If you receive broken, leaking or defective skincare goods, please send photos of product and packaging within 48 hours of delivery; we will arrange remedy for defective goods regardless of seal status.
Customer note: You will be charged shipping cost only one time (including return shipment where applicable). No restocking fees will be charged for eligible product returns.

Refunds

Once your returned parcel arrives and our team completes inspection, we will send you email confirmation of receipt. We will inform you whether your refund application is approved or rejected.
When approved, your refund will be initiated and credited back to your original payment method (credit card / payment wallet). Processing time depends on your bank or card‑issuer, generally 5‑10 business days.

Late or Missing Refunds

If you still have not received your refund after our confirmation:
  1. Double‑check your bank account balance
  2. Contact your credit‑card provider; refunds often require processing delay before posting to your statement
  3. Follow‑up with your banking institution.
If you still cannot locate your refund after those steps, email our support team with your order number.